How to Buy
Buying At Auction
Buying at auction is easy, and we aim to make it as simple and accessible as possible. There are four different ways of bidding, including online through the-saleroom.com or EasyLive.com coming along to the sale, leaving a commission bid or arranging a telephone bid if you can’t attend in person.
In the room
When you visit the saleroom and decide you’d like to bid on an item, you will need to register your details with us the first time you buy, and show a form of ID such as passport or drivers licence. If you are a returning customer, then we will already have your details on file. You will be issued with a bidding number or ‘paddle’, and you can bid as and when you like in the auction. The auction commission rate is 20% plus VAT on the hammer price. For example, if you spend £100, the total to pay would be £124.
All of our auctions and catalogues are available online on the-saleroom.com and you can create an account with them quickly and easily. You can then watch and listen to the auction in real time and bid as and when you like from anywhere in the world. Your bids will appear on a screen on the auctioneers rostrum and will be taken exactly the same as if you were present in the room. For online bidding, there is an additional 3% fee charged by the bidding platform on top of the usual auction commission. Once you have been successful in buying your item(s), we will take payment from the bank card you have pre-registered with the-saleroom.com or EasyLive.com within 24 hours of the auction. If you would prefer to pay using an alternative source such as a bank transfer or cash on collection, then this must be pre-arranged.
This must be arranged prior to the start of the sale, just give us a call or email with your full details including at least one contact telephone number (preferably a landline), and we will call you a few lots in advance of your desired lot and you can bid through a staff member. Your bids will be treated as if you were present in the room and the staff member will relay your bids to the auctioneer. We will aim to give you an approximate time that your lot(s) will come up, so please ensure you are free to take the call.
If you can’t get to the auction or guarantee being free for a telephone bid, a commission bid is the standard and safe way to make sure you can bid for your lot. Call or email in advance of the sale with your maximum bid amount and the auctioneer will bid on your behalf up to that bid. The auctioneer will bid on your behalf and start at the lowest bid possible, the reserve and other bids permitting, he or she will try and buy the lot as cheaply as possible. For example, if you leave a bid of £500 on an item and the bidding only reaches £300 in the room, then you would win the lot for the next increment, which would be £320. You can also leave commission bids through our website, or through the-saleroom.com although all bids left through the-saleroom will attract the 3% additional fee they charge.
Our auctions are on a Saturday and viewing is on the Friday 10am to 7pm. These viewing days give you an opportunity to come and inspect the lots you are interested in, chat to the specialists and get a catalogue. Our saleroom is warm, friendly and welcoming and we provide as much free tea and coffee as you can manage, so please feel free to come and spend the day with us.
Delivery of Purchases
We can recommend a number of carriers to assist with delivery & shipping of your purchases:
Jentel Packing: 01268 776 777 / email@example.com (Unable to assist with furniture)
Van 4 Us: 08452 240 225 / 07792 204 448 / firstname.lastname@example.org
Barberry Removals: 07803 081 531 / email@example.com
Gander & White: 01403 780 150 / firstname.lastname@example.org
Steven Briscoe Removals: 01588 640 788 / 07967 715 789 / email@example.com (UK ONLY)
Mailboxes Maidenhead: 01628 633 336 / firstname.lastname@example.org
You can contact them directly with the lot details and they will give you a quote, then come and collect the lot and deliver it directly to you.