Dawson’s Auctioneers are committed to protecting and respecting your privacy.
This Policy (together with our standard Terms and Conditions of Business for Buyers and Sellers and any other documents referred to on it) explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
Any questions regarding this policy and our privacy practices should be sent by email to the DPO at firstname.lastname@example.org or by writing to Dawson’s Auctioneers Limited, The Auction House, 9 Kings Grove Estate, Maidenhead, Berkshire, SL6 4DP.
The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”) which came into force on the 25th May 2018.
Who are we?
Dawson’s Auctioneers Limited is the owner and operator of the website www.DawsonsAuctions.co.uk. We are registered in the United Kingdom under company number 10185175 and our registered office is The Auction House, 9 Kings Grove Estate, Maidenhead, Berkshire, SL6 4DP. Our VAT number is: 251241249.
Our contact details are:
Address: The Auction House, 9 Kings Grove Estate, Maidenhead, Berkshire, SL6 4DP, UK.
Telephone: 01628 944100 or 0207 431 9445.
How do we collect information from you?
We obtain information about you in a variety of ways, for example:
- when you become a registered user or fill in other forms on our website;
- when you become a registered bidder in a live or online auction, or inspect lots in a live or online auction;
- when you subscribe to receive email alerts, or when you subscribe to or participate in any other service;
- if you contact us, we will keep a record of that correspondence (for example, when you report a problem with our website or request technical support);
- details of your visits to our website including time, traffic data, communication data, location data, your IP address and your browser type and operating system.
- if you contact us, we will keep a record of that correspondence (for example, when you submit a valuation request, request a condition report, a query, a complaint, or liaise with our customer services);
- we may store information on your collecting interests so that we can inform you of relevant services and forthcoming auctions.
- when you telephone us, we will also record your voice.
We do not place Cookies on your computer when you use our website.
The Information We Hold About You
The personal information we collect might include:
- Identity Data (includes first name, last name, marital status, title, date of birth, gender, and image).
- Contact Data (includes billing address, delivery address, email address and telephone numbers).
- Financial Data includes (includes bank account, and payment card details).
- Transaction Data (includes details about payments to and from you and other details of products and services you have purchased from or through us).
- Technical Data (includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on devices used to access the Website).
- Profile Data (includes username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses).
- Usage Data (includes information about how you use the website and our Services).
- Marketing and Communications Data (includes your preferences in receiving marketing from us and our third parties and your communication preferences).
We may collect information about you from other sources, including through online bidding platforms such as the-saleroom.com and from commercially available sources (such as data aggregators and public databases). For example, if you access third-party services (such as Twitter, Facebook or Instagram) through or in connection with our website, we may collect information available about you through those services, including personal information as well as publicly observable data, such as activities on blogs, videos, and other online postings. We may also collect personal information from you at events, from telephone calls, surveys and/or other correspondence with you.
We do not collect any special categories of personal data about you, such as details about your race or ethnicity, or about your health; nor do we collect information about criminal convictions and offences. We operate CCTV cameras at our salerooms and offices for safety and security purposes and these cameras may record your physical appearance and your conduct at our premises. We will also record your voice when you telephone us.
How is your information used?
(i) to supply services requested by or for you; (ii) for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract; (iii) for compliance with a legal obligation to which we are a subject; (iv) to pursue our legitimate interests; or (v) where you have given us your express consent.
We may use your information in order to:
- ensure that content from our website is presented in the most effective manner for you and for your computer;
- carry out our obligations arising from any agreements entered into between you and us;
- allow you to participate in live or online auctions and other interactive features of our services, when you choose to do so;
- allow you to participate in auctions at our saleroom;
- provide you with information, products or services that you request from us or which we feel may interest you, where you have consented or otherwise agreed to be contacted for such purposes e.g. when you register with us, purchase items through our auctions, consign items for sale through our auctions, or as otherwise provided in this policy;
- if you choose to provide information to us regarding your interests and/or preferences we may send you content based on the information that you have provided to us. We may use the information provided by you to display information about products and services that we believe may be of interest to you. We do not share this information with any other third party;
- notify you about changes to our services;
- seek your opinions on our services;
- for our internal business record keeping, tax, accounting and audit purposes;
- to carry out identity and credit checks (for example, in relation to buyers and bidders); and
- in connection with legal and regulatory matters that we need to deal with.
We use your financial information, such as credit card details only for payment purposes.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Change of Purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you may hold with us.
What is our legal basis for processing your personal data?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data on one of the following lawful bases:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
We will share your personal information with third parties where required by law, where it is necessary to administer our relationship with you or where we have another legitimate interest in doing so. We will never sell or pass on your personal data to third parties for marketing purposes. Ever.
Which third-party service providers process my personal information?
Where permitted by the provisions of applicable law, Dawson’s may share such information from time-to-time with the following third parties:
- Our other group companies including the employees, directors and managers of those companies who have a need to access your personal information in carrying out their responsibilities; and
- Any agent, contractor, supplier, vendor, or third party service providers who provides administration, logistics or other services to Dawson’s which are relevant to the services which we provide to you or who otherwise assist us in conducting our business, such as printers, storage facilities, communications software, data hosting, call centre operations, and email management services.
For a list of our third-party service providers, please see the section titled Dawson’s Third Party Data Processors.
What about other third parties?
Keeping your personal data secure
We will take all reasonable and appropriate steps to protect the security and integrity of all personal information provided via our website, or by any other means electronic or otherwise.
We use a variety of security technologies and procedures to help protect your personal details from unauthorised physical and electronic access.
As effective as modern security practices are, we cannot guarantee the complete security of personal data held in our systems, nor that that information you supply through the internet or any computer network is entirely safe from unauthorised intrusion, access or manipulation during transmission. Any transmission is at your own risk. We will not be liable for any resulting misuse of your personal data.
Our CCTV is used to capture, record and monitor images of what takes place at our salerooms, in real time. Images are recorded as digital information. Cameras can be fixed or set to scan an area. In some circumstances they can be operated remotely by controllers.
We operate CCTV for the health and safety of our employees and other persons attending our salerooms from time to time and for the prevention and detection of crime and anti-social behaviour.
At our discretion, we may disclose personal data in response to valid requests from the police and other statutory law enforcement agencies. We may also disclose personal data to third parties, if required to by law; but we do not otherwise share any CCTV recordings or images.
Your duty to inform us of changes
It is important that the personal information we hold about you is accurate and current. Please keep us informed of any changes to your personal information of which we need to be made aware.
Under certain circumstances, by law you have the right to:
- Request access to your personal information. This enables you to receive details of the personal information we hold about you and to check that we are processing it lawfully.
- Request the correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of the processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another person.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if any request made by you is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Right to Withdraw Consent
In those circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose (for example, in relation to direct marketing that you have indicated you would like to receive from us), you have the right to withdraw your consent for that specific processing.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of the EEA
As part of the services we offer to you, the information which you provide to us may be transferred to countries outside the EEA. The EEA includes all European Union Member countries as well as Iceland, Liechtenstein and Norway. For example, this may happen if any of our servers are from time to time located in a country outside of the EEA. If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times.
Dawson’s Third Party Data Processors
Dawson’s may share your personal data with the following third-parties who assist us in providing the products and services and who provide technical services:
|Dawson’s Third Party Data Processors|
|Marketing – Printing & Postage Services||Michael Burbridge Printers Ltd|
|Marketing – Communications software||Mailchimp|
|Data Storage||ATG Media, Xero, Dropbox|
|Invictanet & Microsoft|
|Live Bidding||ATG Media, Bid on This, Easy Live Auctions|
|Shipping||Mailboxes Etc, Jentel Packing|
How to make a complaint?
To exercise all relevant rights, queries or complaints please in the first instance contact the Dawson’s Data Protection Officer (DPO) via email at: email@example.com or write to us at: Dawson’s Auctioneers, The Auction House, 9 Kings Grove, Maidenhead, Berkshire, SL6 4DP, UK.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/
Review of this Policy